Wipro BPO, the business process outsourcing arm of Wipro Technologies, has opened its first rural centre at Manjakkudi village in Tiruvarur district of Tamil Nadu. It has a population of about 2,500. This location had been selected due to the relatively high level of investment in education in the region.
The centre has a capacity of [...]
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Caribbean and Central America Report 2012
Dear clients, subscribers and associates:
The Zagada team, together with our media support partner – Moodstudio express our deepest thanks for your business and support during 2011.
We wish you, your loved ones, your teams and associates the very best for the holidays.
Please find attached a complimentary copy of our latest Caribbean and Central America Report 2012 [...]
Latest Top Stories
Wipro BPO opens rural centre – The Hindu
Cognizant agreement with FSA – The Hindu
Cognizant, provider of information technology, consulting, and business process outsourcing services, has been selected by the U.K. Financial Services Authority (FSA) to be a key supplier of solutions as part of its Strategic Outsourcing Framework Agreement (SOFA). As a key supplier, Cognizant will help the FSA improve the reliability, scalability and flexibility of the IT [...]
Read MoreNHS IT: the public sector outsourcing challenge – OutsourceMagazine.co.uk
By Martyn Christian
(This column has been written by guest author Thomas Senger, Senior VP, EMEA Software and Solutions, Kofax.)
Efficiency savings are an integral part of the government’s future plans for the NHS, particularly in the face of coalition austerity measures. As such, the effective management of patient records is key to increasing productivity, cutting administrative [...]
India Exempts Outsourcers From New Privacy Rules – Cio.com
By John Ribeiro.
Foreign companies sending data to India will also not be covered under the rule.
IDG News Service — Personal data sent to India by customers outsourcing work to companies in the country will not be covered under new rules governing the collection of such information, the government said on Wednesday, providing relief to India’s [...]
Accenture to Expand Credit Industry Capabilities with Acquisition of Zenta – Global Services
A U.S. Mortgage Processing Company; Launches Accenture Credit Services.
Accenture has agreed to acquire Zenta, a provider of residential and commercial mortgage processing services in the United States. The acquisition will significantly expand Accenture’s ability to help lenders, servicers and real estate investment trusts (REITS) retool and streamline their operations, enhance the customer experience, and improve [...]
Eight mostly wonderful years of digging… – Footnoted.com
Eight years ago today, I wrote the very first post on footnoted. Since then, there’s been over 2,200 more based on our careful reading of thousands and thousands of SEC filings. As we’ve footnoted before, each year, over 600,000 filings are made to the SEC. And while we don’t claim to read all of those [...]
Read MoreThe Advisers Behind H.P.’s Autonomy Deal – Dealbook NYTimes
By MICHAEL J. DE LA MERCED
How many advisers does it take to put together a $11.7 billion technology deal? More than a dozen, apparently.
Hewlett-Packard’s proposed takeover of the British software maker Autonomy was drafted by a small army of investment banks and legal advisers on both sides of the Atlantic.
Among the prominent [...]
Ministry of Justice stays tight-lipped over Atos Origin IT penalties – CUK
By Anh Nguyen | Computerworld UK
Information is not in the public interest, MoJ says
The Ministry of Justice has refused to publish information about any occasions when Atos Origin, its lead IT contractor, might have failed to meet service level agreements.
According to a recent Freedom of Information (FOI) response, the MoJ admitted that its contract with [...]
Top BPO exporters grew at 13 p.c. in 2010-11 – CIOL.com
Major Indian BPO majors posted revenues of Rs.. 32,246 crore last year, with Genpact topping the chart of Top 20 Business Process Outsourcing companies
MUMBAI, INDIA: The top BPO companies in the country posted revenues of Rs. 32,246 crore in 2010-11 (April 2010 to March 2011) maintaining a growth rate of 13 per cent, same as [...]
New Combined Caribbean & Central America BPO & Contact Center Report 2012 Published by Zagada Institute, Region’s Leading Research Firm
New Analysis Highlights Central America Bilingual Agent Density Has Bypassed Caribbean, 125,000 Workers in Sector With Revenues and Direct Economic Impact Approaching US$5 Billion
MIAMI, FL and CORAL GABLES, FL–(Marketwire – Aug 2, 2011) – Zagada Institute — the research arm of Zagada Markets — announces the publication data of its combined Caribbean & Central America [...]







