black-bookBrown-Wilson Group annually conducts the leading global outsourcing advisors survey, compiling the unbiased opinions of nearly 3000 corporate clients & users across 20 unique operational excellence key performance indicators. The Top Outsourcing & Offshoring Advisor Results & Rankings are reported completely from the perspective of the client experience.

Independent and unbiased from vendor and advisor influence, over 800,000 global outsourcing users are invited to participate in Black Book surveys. In 2009, Advisors were not alerted or contacted directly in a direct
effort to validate past experience scores of the opening or close of the Black Book consulting firm evaluation process. In past survey years, consultants and advisors were encouraged to contact their clients to participate.
The 2009 data set produced current and objective customer service data for buyers, analysts, investors, consultants, competitive suppliers and the media, as well as validated the opinions of actual users without interference of influence from those firms being studie. . .

Read more about the Black Book.

Some pages of the study…

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Contact: brown@brown-wilson.com

Source: www.theblackbookofoutsourcing.com