ibm3By Cristina Molina / Business News Americas

IBM (NYSE: IBM) expects for financial firms – including banks and insurers – and telcos to drive growth in Latin American sales of its BPO services offering, IBM Latin American BPO services manager Patricia Motta told BNamericas.

The executive said during 2009 and 2010, BPO services will be requested primarily by companies that have large back office processes and handle significant volumes of information.

BPO services are expected to be the fastest growing services in IBM’s Latin American operations, Motta said, and “as we are dealing with the effects of the global economic crisis, we believe this unit has high potential to grow even more.”

Within IBM’s BPO offering, Motta believes the most in-demand services are finance and administration, back office and procurement services.

IBM divides its BPO offering into CRM, finance and administration, human resources, and procurement and supply chain management services.

According to a study conducted by IDC among 400 companies globally, IBM was ranked the leading provider in these four types of BPO services.

Source: www.bnamericas.com