Today, TD Bank, America’s Most Convenient Bank®, will celebrate the grand opening of its new world-class call center in Auburn, the bank’s latest addition to its presence in the state of Maine. Elected officials, including Governor John Baldacci, and U.S. Senators Olympia Snowe and Susan Collins, will join TD Bank in unveiling the new facility.
The [...]
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MUMBAI: IT major and Tata group company, Tata Consultancy Services (TCS), has opened a new office in the Peruvian province, Lima, with the purpose of rendering its IT, BPO and Consulting services to the country.
Peru is an important market for TCS with the growth forecasts for the IT-BPO sector in Peru remaining high despite the [...]
Vineet Nayar, CEO of HCL Technologies, Ltd., explains how inverting the management pyramid leads to superior organizational performance. He is the author of Employees First, Customers Second: Turning Conventional Management Upside Down.
Source: http://blogs.hbr.org
It’s a sign of the times when even IBM can’t get pen to paper on its megadeal renewals. Such was the reason for the 19% yoy decline in Q2 Outsourcing signings (both as reported and at constant currency, ccy), “as a number of large deals rolled out of the quarter” (read ‘slipped out of our [...]
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Contact center outsourcing, over the past few years, has grown beyond the traditional core markets of financial services, telecommunications and travel. Industries, such as pharmaceutical and brokerage that have traditionally been slow to adopt outsourcing because of industry-specific regulations or other challenges, are beginning to outsource at least part of their contact center operations.
CCS Outsourcing [...]
Firms decide best to stay separate (Updates to show statement is from both companies)
July 6 (Reuters) – Management consulting firms Booz & Co and A.T. Kearney have ended discussions for a possible merger, the companies said on Tuesday.
In a joint statement, the firms said “their future aspirations will be best realized as separate partnerships.”
Booz was [...]
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