By Gary S. Greenstein, Esq.
For hundreds of years contract law has been clear – fraud is outside the bounds of a contract. If you commit fraud, you will not be protected by a contractual provision that limits liability for direct damages or excludes indirect damages.
The recent ruling against EDS on a claim of fraudulent [...]
Archive for the ‘Call Center Outsourcing’ Category
Beyond the Hype – BSkyB Changes Nothing
Adam Smith,BSKY Legal and Convergy’s Sale to NorthgateArinso
By Philip Peters
A recent story in India’s Economic Express on NASSCOM projects that the outsourcing sector will generate over US$225 Billion by 2020 and create 30 million jobs. Around 10,000 of those jobs will come directly from IT/BPO companies. This reflects a five – time expansion from its current US$50 billion size. This growth in [...]
NorthgateArinso Buying Convergys HR Unit for $100 Million – PE Hub
NorthgateArinso, a KKR portfolio company that provides HR software and services, has agreed to acquire the HR management unit of Convergys (NYSE: CVG). The deal is valued at $100 million in cash, including an $85 million up-front payment.
PRESS RELEASE
NorthgateArinso, the world’s leading Human Resources (HR) software and services provider, is to strengthen its global position [...]
Survey: IT executives experimenting with mostly ‘private’ cloud architectures
If you want a realistic view of cloud computing adoption – along with an understanding of what motivates IT executives to invest the cloud, what concerns remain, and what initiatives are planned – you can’t limit your frame to a single industry. The full picture only becomes clear through a cross section of research, manufacturing, [...]
Read MoreContinental to Cut About 600 Ticket Agents – WSJ.com
BY MIKE ESTERL
Continental Airlines Inc. on Monday said it will eliminate about 600 reservation-agent positions as a growing number of customers book their airplane tickets online instead of by telephone.
The furloughs are effective April 11 and will leave Continental with 2,000 domestic reservation …
Source: wsj.com
Mutual embrace of SOA and cloud computing builds into productivity waltz across the IT landscape
Listen to the podcast. Find it on iTunes/iPod and Podcast.com. Read a full transcript or download a copy. Sponsor: The Open Group.
The latest BriefingsDirect podcast discussion comes in conjunction with The Open Group’s Enterprise Architecture Practitioners Conference held earlier this month in Seattle.
We assembled a panel to examine service-oriented architecture (SOA) and cloud computing [...]
Peer 1 unveils flagship data centre in Toronto – The Standard
Video: New PEER 1 Hosting Toronto Data Center (www.peer1.com)
By Kathleen Lau, ComputerWorld Canada
Vancouver-based infrastructure services provider Peer 1 is launching its flagship data centre in Toronto later this spring and will be the first of the company’s global facilities to offer co-location, managed hosting and dedicated hosting. ”
Fabio Banducci, president and CEO of Peer 1, [...]








