Archive for the ‘Call Center Outsourcing’ Category

Beyond the Hype – BSkyB Changes Nothing

Beyond the Hype – BSkyB Changes Nothing

By Gary S. Greenstein, Esq.
For hundreds of years contract law has been clear – fraud is outside the bounds of a contract. If you commit fraud, you will not be protected by a contractual provision that limits liability for direct damages or excludes indirect damages.
The recent ruling against EDS on a claim of fraudulent [...]

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Adam Smith,BSKY Legal and Convergy’s Sale to NorthgateArinso

Adam Smith,BSKY Legal and Convergy’s Sale to NorthgateArinso

By Philip Peters
A recent story  in India’s Economic Express on NASSCOM projects that the outsourcing sector will generate over US$225 Billion by 2020 and create 30 million jobs. Around 10,000 of those jobs will come directly from IT/BPO companies. This reflects a five – time expansion from its current US$50 billion size. This growth in [...]

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NorthgateArinso Buying Convergys HR Unit for $100 Million – PE Hub

NorthgateArinso Buying Convergys HR Unit for $100 Million – PE Hub

NorthgateArinso, a KKR portfolio company that provides HR software and services, has agreed to acquire the HR management unit of Convergys (NYSE: CVG). The deal is valued at $100 million in cash, including an $85 million up-front payment.
PRESS RELEASE
NorthgateArinso, the world’s leading Human Resources (HR) software and services provider, is to strengthen its global position [...]

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Survey: IT executives experimenting with mostly ‘private’ cloud architectures

Survey: IT executives experimenting with mostly ‘private’ cloud architectures

If you want a realistic view of cloud computing adoption – along with an understanding of what motivates IT executives to invest the cloud, what concerns remain, and what initiatives are planned – you can’t limit your frame to a single industry. The full picture only becomes clear through a cross section of research, manufacturing, [...]

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Continental to Cut About 600 Ticket Agents – WSJ.com

Continental to Cut About 600 Ticket Agents – WSJ.com

BY MIKE ESTERL
Continental Airlines Inc. on Monday said it will eliminate about 600 reservation-agent positions as a growing number of customers book their airplane tickets online instead of by telephone.
The furloughs are effective April 11 and will leave Continental with 2,000 domestic reservation …
Source: wsj.com

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Mutual embrace of SOA and cloud computing builds into productivity waltz across the IT landscape

Mutual embrace of SOA and cloud computing builds into productivity waltz across the IT landscape

Listen to the podcast. Find it on iTunes/iPod and Podcast.com. Read a full transcript or download a copy. Sponsor: The Open Group.
The latest BriefingsDirect podcast discussion comes in conjunction with The Open Group’s Enterprise Architecture Practitioners Conference held earlier this month in Seattle.
We assembled a panel to examine service-oriented architecture (SOA) and cloud computing [...]

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Peer 1 unveils flagship data centre in Toronto – The Standard

Peer 1 unveils flagship data centre in Toronto – The Standard

Video: New PEER 1 Hosting Toronto Data Center (www.peer1.com)
By Kathleen Lau, ComputerWorld Canada
Vancouver-based infrastructure services provider Peer 1 is launching its flagship data centre in Toronto later this spring and will be the first of the company’s global facilities to offer co-location, managed hosting and dedicated hosting. ”
Fabio Banducci, president and CEO of Peer 1, [...]

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