Nearshore Journal

By Philip Peters
Patni Computer Systems Limited (NYSE:PTI), yesterday announced that its moved its Queretaro, Mexico operations into a permanent 11,000 square feet location based in the ITESM Technology Park of Tech de Monterrey.
This move reflects an intensification of the Indian ITO/BPO nearshore presence. Certainly, regional ITO firms such as Neoris, Softtek, Steffanini, Globant and other [...]

By Philip Peters
Capital markets seem to be engaged a period of “pausal integrity.”  They have temporarily retraced over uncertainties in Greece and Spain and maybe Portugal on the European front and persisting unemployment challenges in the U.S. However, I was struck by the many press announcements and media releases over the last week or so, [...]

By Philip Peters
It took the tragic August 2009 death of Mark Saylor, an off-duty California Highway Patrol officer; his wife, daughter and brother-in-law to spotlight a seething problem ripping away at Toyota’s care economics.
Attention has fallen on Elkhart, Indiana based, New York Stock Exchange listed CTS Corp (CTS:NYSE) – Toyota’s key accelerator pedal supplier since [...]

A wave of mergers and acquisitions in the outsourcing industry from Argentina to Guatemala underscores a boom in nearshoring by U.S. multinational companies, a business that is expected to continue to grow annually at double digits to over $20 billion by 2013.
Philip Peters, Miami  - This is an article I wrote for Kroll Teledencias
Recent [...]

By Jianggan Li
Government data centre outsourcing contracts can help local IT players grow. This creates jobs and boosts the local economy. But the real dynamics of data centre outsourcing have been slow to take off in Asia. Why?
Privately owned by two New Zealand organisations, Datacom is the country’s largest IT provider. The company employs [...]

By Philip Peters
At 4:45 pm on Tuesday, perhaps the saddest chapter in Haiti’s history was penned. On this occasion, it was not scripted by political, military, or economic scribes, over another extended period of time. Force Mejeure – an act of God – the legal practitioners call it. It danced a mere 35 seconds, clothed [...]

By Mark Hurst from www.goodexperience.com
Customer experience is really easy to understand. You just have to be willing to keep it simple.
It all starts with this. There are two parts to customer experience: the customer, and the experience.
The CUSTOMER is a person. A human being. Your neighbor, your aunt, your postman, your car mechanic, your [...]