Archive for the ‘Sourcing Policy’ Category

CollabNet rolls out trio of cloud ALM offerings with focus on Agile and governance benefits

In an aggressive move to drive Agile software deeper into the enterprise, CollabNet rolled out a trio of new offerings today at the Agile 2010 Conference.
CollabNet introduced version 5.4 of the CollabNet TeamForge application lifecycle management (ALM) platform, a TeamForge licensing option, and CollabNet Subversion Edge 1.1. Together with the recently released CollabNet TeamForge [...]

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Customer experience includes distribution – Good Experience

Customer experience includes distribution – Good Experience

One of my favorite lessons in customer experience came via the Loch Ness Monster hunter. Back in 1995, in my last semester in grad school, I signed up for a class in patent law taught by the late Professor Robert Rines (see Wikipedia), an engaging, friendly lecturer who also happened to be a pre-eminent hunter [...]

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I collaborate, therefore I think, therefore I am … an enterprise

They say we have big brains because we have all needed to work better together over the past 150,000 years. The more people work together, the more tools they need to make collaboration a productive art, rather than a befuddled mess.
Rather than wait for human evolution to keep up [...]

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Government pays 40% over market rate for outsourcing contracts – Computerweekly

Government pays 40% over market rate for outsourcing contracts – Computerweekly

Taxpayers are paying up to £6bn a year above the market rate for IT outsourcing services, says Compass, a consultancy that benchmarks the cost of IT in major government departments.
Compass Management Consulting has analysed the cost of IT outsourcing contracts within central government over the past five years. The company regularly compares the costs of [...]

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Schumer Turns Eye To Call Center Job Outsourcing – wants disclosure on outsourced calls – Reuters

Schumer Turns Eye To Call Center Job Outsourcing  – wants disclosure on outsourced calls – Reuters

In a bid to reduce outsourcing of U.S. jobs, a Democratic senator said on Sunday he will push legislation to make companies inform customers when their calls were being transferred outside the United States and charge companies for those transferred calls.
“This bill will not only serve to maintain call center jobs currently in the United [...]

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China: $1 Billion And Ambition

China: $1 Billion And Ambition

What China is doing to become the world’s outsourcing giant.
The chief executive of VanceInfo, Chris Chen, had no qualms in telling me that he wants the business he founded in 1995 to “become the biggest outsourcing firm in the world.” We met between flights at Beijing’s airport. He is on this way, counting Microsoft, Hewlett-Packard [...]

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Over-sharing: problems with social networking and privacy – Good Experience

Over-sharing: problems with social networking and privacy – Good Experience

Just a tip that “over-sharing” is a topic coming soon to your favorite media source. The story goes like this: with the rise in popularity of social networks (Facebook, Twitter, Flickr, etc.), users have been encouraged to share – usually publicly, with the world – all sorts of data about themselves, their relationships, and their [...]

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