What is Outsourcing?
Outsourcing is the processing of obtaining goods or services from an entity that is external or foreign. The abundance of external skilled labor at a low cost is increasing. If you are looking for a good outsourcing company, this article shares some helpful tips in finding the appropriate vendor to ensure that a fruitful relationship ensues.
Speaking the Same Language
First and foremost, you want to find vendor that is well-versed in the same language that your company uses. Even though you might cater to various nationalities and languages, you want to ensure that vendor is well-versed in the language that you use personally. Being well-versed in the language that you speak helps bridge and potential communication gaps You want to be able to communicate the goals and results of the project to your vendor and receive collaboration effectively.
Defining the Tasks
Identify the specific tasks that you want outsourced. It is not the same as defining the end-result. For instance, all businesses want to create a higher stream of revenue to generate profit, but the means are altogether different. For instance, if you want to focus on accounting but you also have a team of writers that you need manage, but you want to delegate the responsibilities of managing that team to another, that is the definition of identifying the goals and tasks.
Check the experience of the company and compare and contrast the differences between one company to another. An established vendor will have a feedback system that incorporates the level of customers’ experience with them. Research their clients, if possible; you can gauge the range of diversity in who the vendor has serviced. Ask them if they have direct experience with the task that you want to outsource. If will be a long term project, you want to facilitate enough interaction with them prior to signing of on their services. The interaction will help you determine if they are good fit for your company’s needs.
References and Portfolio
References and work samples are always good. They represent the scope of their service quality and turnaround times. A vendor with a proper customer support system signifies that they are responsive. It means that they work to overcome certain challenges. Keep in mind that certain vendors are contractually obligated for confidentially when comes to actual projects. If the company poses that type of restraint, ask them for samples that they can show that relates to what you require of them.
Managing Workflow Communication
Communication and management practices can make or break your relationship. Understanding one another’s communication is critical. They may communicate in the same language, but communicate differently. Know their time zone and ask them the hours that they work. If they are in another country, it could be morning there, and night wherever you are located. Online vendors might use channels such as e-mail, Skype, or VOIP. Establish the main point of contact between you and them.
Determine their financial situation, if possible. You can generally determine if they generate appropriate revenue for the type of services that they provide. If they have a nicely built website, it means that they invest their money and they take their investments seriously. If they take their re-investments seriously, then they are likely to take your needs seriously. If they have a large customer base at any given moment, you want to consider if they have enough time and resources to devote to your cause.
Startup Versus Organization
Look for the middle ground where you do not want them to be too wet behind the ears or overworked and understaffed. Other supportive indications are how long they have been in operation. If they have been in business for a while, that generally means that they have done a good enough job for past clients that they can keep their business afloat.
Lastly, determine the size of your business. If you run a large organization, you want your vendor to be around the same size.